Terms and Conditions for Man With Van Wormwood Scrubs

These Terms and Conditions set out the basis on which Man With Van Wormwood Scrubs provides removal, transport, delivery, collection, and related van services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, the customer agrees to be bound by these terms. These conditions are intended to be clear, fair, and consistent with applicable UK law.

The agreement applies to both private and commercial customers who request a man with van service, whether for single-item transport, part-load moves, furniture delivery, or similar assignments. In these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” or “the customer” mean the person or business making the booking or receiving the service.

1. Scope of Service

Our service is limited to the tasks described in the booking confirmation or written quotation. A Man With Van service may include loading, transport, unloading, and reasonable handling of items, but it does not automatically include packing, dismantling, reassembly, specialist lifting, storage, disposal, or the movement of items that are restricted by law or unsafe to move. Any additional work must be agreed in advance or at the time of the job if operationally possible.

2. Booking Process

Bookings may be made through the usual channels offered by the business and are only confirmed once the essential details have been supplied and accepted by us. To arrange a Wormwood Scrubs van hire with driver or a similar transport service, you must provide accurate information, including collection and delivery addresses, access conditions, item descriptions, preferred dates and times, and any special handling requirements.

We may request photographs, measurements, floor access details, parking information, or other practical information to assess the job properly. This helps us allocate the correct vehicle, labour, and time. If the information provided is incomplete or inaccurate, the price, timing, or feasibility of the move may change. We reserve the right to amend or cancel a booking where the customer has supplied misleading or insufficient information that materially affects the service.

Any quotation given before arrival is based on the details supplied at the time of enquiry. A quote is not necessarily a fixed final price unless it has been expressly stated to be fixed in writing. If the job differs from the description originally provided, we may revise the price or refuse work that is unsafe, unlawful, or beyond the agreed scope.

3. Access, Safety, and Customer Responsibilities

The customer is responsible for ensuring suitable access to the collection and delivery locations. This includes securing permits where required, arranging parking if necessary, and ensuring there is enough space for the vehicle to load and unload safely. If access is poor, delays may occur and extra waiting time charges may apply. Where stairs, narrow hallways, long carrying distances, or other restrictions affect the work, these should be disclosed before the booking is accepted.

Customers must ensure that all items are properly prepared for transport. Fragile items should be packed securely, and the customer should notify us of anything particularly delicate, valuable, heavy, or hazardous. We are not responsible for damage caused by inadequate packing, unstable stacking, hidden defects, or inherent weaknesses in items supplied by the customer. If an item is already damaged or unsuitable for transport, we may decline to move it.

We expect a safe working environment. If our team believes that the job presents an unreasonable risk to health, safety, property, or the vehicle, we may suspend or stop the work. This includes situations involving violence, aggressive behaviour, pests, dangerous substances, or structures that are unsafe. In such cases, any charges already incurred may remain payable.

4. Payments and Charges

All charges must be paid in accordance with the quotation or invoice provided. Prices may be calculated by time, mileage, load size, number of operatives, waiting time, or a fixed amount, depending on the nature of the booking. Unless otherwise stated, Man With Van Wormwood Scrubs may require a deposit or partial payment in advance to secure the date and allocate resources.

Final payment is normally due upon completion of the service, unless a different arrangement has been agreed in writing before the job starts. We accept the payment methods offered at the time of booking or invoicing. Late payment may result in administration charges, interest, or recovery action where permitted by law. Any bank or transfer fees charged by the customer’s payment provider remain the customer’s responsibility.

Additional charges may apply for waiting time, congestion, tolls, parking penalties caused by the customer’s failure to arrange suitable access, extra labour, re-delivery, return journeys, and any further work not included in the original agreement. If the scope changes during the job, we will aim to notify the customer of any additional cost before proceeding where reasonably practicable.

5. Cancellations and Amendments

The customer may cancel or amend a booking, but notice should be given as early as possible. If a cancellation is made shortly before the scheduled time, we may apply a charge to cover reserved vehicle time, staff allocation, and other costs already incurred. The amount charged will depend on the notice given, the nature of the job, and any non-recoverable expenses.

If you wish to reschedule a man and van service, we will try to accommodate the request, subject to availability. However, a change of date, time, or service details may be treated as a new booking if the original resources cannot be reallocated. We reserve the right to cancel or postpone a booking in the event of vehicle breakdown, severe weather, staff illness, unsafe conditions, traffic disruption, or any circumstance beyond our reasonable control.

Where we must cancel a booking for reasons within our control, we will normally offer a refund of any advance payment for the cancelled service, but we will not be liable for additional losses except where required by law. We are not responsible for indirect costs arising from a customer’s change of plans, missed appointments, or consequential losses caused by cancellation or delay.

6. Liability and Damage

We will exercise reasonable care and skill in providing the van with driver service, but our liability is limited to the extent permitted by UK law. We are not liable for loss or damage caused by events outside our control, including poor access, defective packaging, pre-existing faults, hidden weaknesses in items, or instructions given by the customer that result in damage.

For items moved by us, any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. The customer should retain damaged goods, packaging, and supporting evidence where possible. We may require photographs, invoices, or other documents to assess the claim. Failure to notify us promptly may affect the ability to investigate the matter fairly.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for a claim relating to a single booking will not exceed the total amount paid or payable for that specific service, unless a higher limit is required by statute.

7. Goods, Prohibited Items, and Customer Warranties

By using our man with van UK service, you warrant that you are entitled to transport the goods and that they do not contain prohibited, dangerous, illegal, or undeclared items. We must not be asked to move firearms, explosives, controlled drugs, stolen property, hazardous waste, or any item whose transport would breach the law or create an unacceptable risk.

The customer is responsible for declaring the contents of boxes and containers when asked, especially where the items are fragile, valuable, or subject to special handling. We may inspect items visually before loading and may refuse to carry anything that appears unsafe, improperly secured, or inconsistent with the booking description. We are not liable where a customer misrepresents the nature of goods or fails to disclose important information.

Any personal documents, jewellery, cash, precious metals, or high-value items should be transported only if expressly agreed in writing. If such items are moved, the customer does so at their own risk unless we have accepted a different arrangement in writing. It is the customer’s responsibility to arrange independent insurance where needed.

8. Waste Regulations and Disposal

If the booking includes removal of unwanted items, the service will be carried out in accordance with applicable UK waste regulations. We operate as a responsible man and van removals provider and will only transport or dispose of waste in a lawful and traceable manner. Waste transfer notes, disposal receipts, or other documentation may be issued or retained where required.

The customer must accurately identify any waste to be collected, including whether it is general rubbish, furniture, electrical items, garden waste, or other material subject to special handling. Certain items may require separate treatment and may incur additional charges. We do not accept hazardous waste, clinical waste, asbestos, chemicals, oils, paint, gas cylinders, or any material that requires specialist licencing unless specifically and lawfully agreed in advance.

Where we collect waste on behalf of the customer, the customer confirms that they have the legal right to dispose of that waste and that it is not contaminated or improperly mixed. If we suspect fly-tipping, unlawful disposal, or non-compliance with waste law, we may refuse the job and report the matter where required. Any fines, penalties, or costs caused by inaccurate declarations may be passed to the customer if they arise from the customer’s breach of these terms.

9. Delays, Events Beyond Our Control, and Force Majeure

We will use reasonable efforts to arrive within the agreed time window, but delivery and collection times are estimates only unless a specific guarantee has been confirmed in writing. Delays may occur because of traffic, road closures, weather, access issues, previous job overruns, or circumstances outside our control. We are not liable for loss arising from reasonable delays unless otherwise required by law.

If a force majeure event occurs, including but not limited to extreme weather, industrial action, accident, fire, flood, epidemic, government restrictions, or emergency road closures, we may suspend, delay, or cancel the service without liability for resulting loss. We will try to keep the customer informed and may offer an alternative date where practicable.

Where a delay is caused by the customer, including late readiness of goods, failure to provide access, or changes to the job at short notice, we may charge for waiting time and any extra labour or vehicle costs. If the delay becomes unreasonable, we may treat the booking as cancelled by the customer and apply the applicable cancellation terms.

10. Complaints and Claims

If you believe the service has not been provided properly, please raise the issue as soon as possible so that we can review it. Any complaint should be supported by relevant details, including the booking date, the nature of the problem, and any evidence available. We will assess matters fairly and may request further information before reaching a decision.

Where a claim relates to missing or damaged items, we may investigate the circumstances, the packing method, and the condition of the goods before collection. We may reject claims that are unsupported, exaggerated, or submitted outside a reasonable timeframe. No claim will entitle the customer to withhold payment for undisputed services already supplied, unless a lawful right to do so applies.

If a dispute cannot be resolved informally, both parties agree to attempt to settle it in good faith before commencing formal proceedings. This does not affect any statutory rights available to consumers under UK law.

11. Variation of Terms

We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to the service. The version in force at the time of booking will normally apply to that booking, unless a later version is required by law or agreed in writing. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force.

Any promise, variation, or waiver must be confirmed in writing by an authorised representative of the business. A failure to enforce any part of these terms on one occasion does not mean that we have waived our right to enforce it later. Headings are included for convenience only and do not affect interpretation.

These Terms and Conditions, together with the quotation or booking confirmation, form the entire agreement between the parties for the relevant service unless expressly supplemented by written agreement.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.

If any consumer rights apply, nothing in these terms is intended to remove, limit, or replace those rights. The customer should read these terms carefully before booking a Man With Van Wormwood Scrubs service, as confirmation of the booking indicates acceptance of the conditions set out above.

By proceeding with a booking, the customer confirms that they understand the scope of the service, accept responsibility for accurate information and lawful goods, and agree to pay the applicable charges in accordance with these Terms and Conditions.