Man with Van Wormwood Scrubs Privacy Policy
This Privacy Policy explains how Man with Van Wormwood Scrubs collects, uses, stores, and shares personal data when you use our services. It applies to all customers and prospective customers using our man and van services in the Wormwood Scrubs area and surrounding locations.
We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in line with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Who this Privacy Policy applies to
This Privacy Policy applies to all individuals who contact Man with Van Wormwood Scrubs, request a quote, make a booking, or otherwise use our services in the Wormwood Scrubs area. It also applies to people who act on behalf of a business or organisation when arranging our services.
Personal data we collect
We may collect and process the following categories of personal data when you interact with us or use our services:
Contact and identification details, such as your name, address, collection and delivery addresses, and preferred contact methods.
Communication details, including information you provide in telephone conversations, text messages, or written correspondence when you ask for a quote, make an enquiry, or provide feedback.
Service and booking details, such as the date and time of your move or transport, type and size of items to be moved, special access instructions, and any relevant notes you provide to help deliver the service.
Billing and payment related information to the extent necessary to process your payment, such as basic payment confirmations from payment providers and records of invoices and transactions. We do not store full payment card details.
Technical and usage data, where applicable, such as basic information about how you reached us online, pages you viewed, or the device and browser you used, to the extent this is collected through standard web server logs or similar tools.
How we collect your data
We collect personal data directly from you when you contact us to request information, ask for a quote, or make a booking. This can be by phone, online form, or other communication channels.
We may receive additional information from third party service providers involved in taking payments or facilitating bookings, where this is necessary to process your order or confirm your payment.
Purposes and lawful bases for processing
We process your personal data only when we have a lawful basis under data protection law. The main purposes and legal bases are:
To provide quotes and deliver our services. We use your contact details, addresses, and service information to provide quotations, confirm bookings, carry out collections and deliveries, and manage your move or transport. The lawful basis is that the processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract.
To communicate with you. We use your contact details to respond to enquiries, send booking confirmations, updates about your service, and important notices about changes or issues. The lawful basis is performance of a contract and our legitimate interest in providing efficient customer service.
To manage payments and accounts. We process billing information, transaction records, and related data to take payment, handle refunds if applicable, and maintain our financial records. The lawful bases are performance of a contract and compliance with legal obligations relating to accounting and taxation.
To improve and manage our business. We may use service and usage information to help plan our routes, manage resources, improve how we operate, and maintain security. The lawful basis is our legitimate interest in running and improving our services, provided your rights and freedoms are not overridden.
To comply with legal obligations and handle disputes. We may process certain personal data to meet legal, regulatory, tax, or insurance requirements, and to establish, exercise, or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this policy, including:
Service providers who act as data processors and provide services such as payment processing, booking management tools, secure data storage, and customer communication systems. These providers process personal data only on our instructions and are subject to contractual obligations to protect your data.
Professional advisers including accountants, legal advisers, or insurers, where this is necessary for managing our business, complying with our obligations, or handling disputes or claims.
Regulators, law enforcement, or other public authorities where we are legally required to share personal data or where sharing is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
International transfers
If any of our service providers transfer or store personal data outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your data is protected to a level consistent with UK data protection laws. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection recognised by the relevant authorities.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
In general, we retain booking records, basic contact information, and transaction data for a number of years after your last interaction with us, in line with tax and accounting rules and the limitation periods for legal claims. Communications and enquiry details may be kept for a shorter period if you do not proceed with a booking.
When personal data is no longer needed, we will securely delete it or anonymise it so it can no longer be associated with you.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions and legal exemptions, but we will always consider and respond to any request you make. Your rights include the following:
Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data together with information about how it is used.
Right to rectification. You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we are investigating a concern about accuracy or lawfulness.
Right to data portability. Where the processing is based on consent or contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format or transfer it to another controller where technically feasible.
Right to object. You can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is needed for legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to raise a concern or complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve any issues directly.
Security of your personal data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it for their role, using secure storage solutions, and taking care when handling data in transit.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will apply from the date the updated policy is published. We encourage you to review this policy periodically to stay informed about how we protect your information.
