Man with Van Wormwood Scrubs Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wormwood Scrubs provides man and van, removal, collection, and delivery services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Service means any transport, removal, man and van, loading, unloading, packing, or related services provided by us.
Customer means the person or business making the booking or using our services.
Goods means the items, belongings, furniture, or property that we are asked to move, transport, handle, or store temporarily.
Booking means a confirmed arrangement for us to provide the service on a specific date and time.
Vehicle means any van or other vehicle we use to carry out the service.
Premises means the collection address, delivery address, and any other location where the service is carried out.
2. Scope of Services
Man with Van Wormwood Scrubs provides man and van and removal services for domestic and commercial customers. Our services may include collection, loading, transport, unloading, and positioning of goods at the delivery address. Any additional tasks such as packing, disassembly, assembly, or extra labour are subject to agreement at the time of booking and may incur additional charges.
We do not provide specialist removal services for items that require dedicated equipment or licensing unless expressly agreed in advance. This includes, but is not limited to, pianos, safes, hazardous materials, or items of unusual size or weight.
3. Booking Process
3.1 Booking request
You may request a quote or make a booking by contacting us through our chosen communication methods. When making a booking request, you must provide accurate and complete information about:
the collection and delivery addresses
the type and approximate quantity or volume of goods
access conditions at all premises, including stairs, lifts, parking, and any restrictions
any items of high value, fragility, or unusual size or weight
any time restrictions, building rules, or other relevant details.
3.2 Confirmation
Your booking is only confirmed when we have accepted your request, agreed the price and service details with you, and you have accepted these Terms and Conditions. We reserve the right to refuse any booking at our discretion.
3.3 Changes to bookings
If you wish to change the date, time, addresses, or scope of service after confirmation, you must inform us as soon as possible. Changes are subject to our availability and may result in a revised quote or additional charges. We are not obliged to accommodate requested changes, but we will act reasonably in considering them.
4. Pricing and Quotes
4.1 Estimates
All prices are based on the information you provide at the time of booking. Quotes are given as estimates and may be adjusted if the actual work differs from what was originally described. This includes situations where:
the volume of goods is greater than stated
access is more difficult than described or involves extra distance
waiting time is incurred due to delays beyond our control
additional stops or detours are requested.
4.2 Hourly rates and fixed prices
We may provide services on either an hourly rate or a fixed price basis, as agreed at the time of booking.Where work is provided on an hourly rate, the minimum charging period will be stated when you book and any additional time will usually be charged in increments as notified to you in advance.
4.3 Additional charges
Additional charges may apply for:
congestion charges, tolls, parking fees, or fines resulting from instructions given by you or your representatives
handling of particularly heavy, bulky, or fragile items
late changes, last-minute bookings, or work outside standard working hours
any additional labour or time required due to inaccurate information provided at booking.
5. Payments
5.1 Payment terms
Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance due on or before completion of the service. Where no different arrangements are agreed in writing, payment is due immediately upon completion of the job.
5.2 Methods of payment
We may accept various forms of payment such as card payment, bank transfer, or cash, subject to availability and any conditions we notify you of in advance. You are responsible for ensuring that payment can be made promptly when due.
5.3 Late or non-payment
If payment is not made when due, we reserve the right to:
withhold delivery or retain goods until full payment is received
charge reasonable interest or late payment fees
take steps to recover the amount owed, including legal action where necessary, and to recover any associated costs.
6. Cancellations and Postponements
6.1 Customer cancellations
If you need to cancel your booking, you must notify us as soon as possible. The following cancellation charges may apply, unless otherwise agreed:
cancellation more than 72 hours before the scheduled start time may incur no charge or a nominal administration fee
cancellation between 24 and 72 hours before the scheduled start time may be charged up to 50 percent of the quoted price
cancellation less than 24 hours before the scheduled start time may be charged up to 100 percent of the quoted price.
Any deposit paid may be retained or partly retained to cover costs and loss of bookings.
6.2 Postponements
If you wish to postpone a booking, we will try to accommodate your request subject to availability. Depending on the notice given and our ability to reallocate resources, postponement may be treated as a cancellation and rebooking, with the relevant charges applying.
6.3 Our right to cancel
We reserve the right to cancel or suspend a booking where:
you have not provided accurate information or have withheld important details
payment is not made as agreed
there are safety concerns for our staff, vehicle, or third parties
circumstances beyond our reasonable control make it impracticable to carry out the service, including severe weather, accidents, or road closures.
Where we cancel due to reasons within our control, we will refund any deposit or payment for services not provided. We will not be liable for any consequential loss arising from such cancellation.
7. Customer Responsibilities
7.1 Packing and preparation
Unless agreed otherwise, it is your responsibility to ensure that all goods are properly packed, secured, and ready for transport. Fragile items should be adequately protected. We are not responsible for damage caused by insufficient or unsuitable packing that we did not provide.
7.2 Access and parking
You must ensure safe and reasonable access to the premises and suitable parking for our vehicle. Any restrictions must be disclosed at the time of booking. You are responsible for obtaining any necessary permissions from building management, neighbours, or local authorities in relation to access and parking.
7.3 Supervision and checks
You or your authorised representative should be present during loading and unloading to guide the placement of goods and to check that nothing is missing or left behind. It is your responsibility to ensure that all items intended for transport are collected and that the premises are checked before departure.
8. Excluded and Restricted Items
We do not carry, and you must not ask us to carry, any of the following without our express prior agreement:
hazardous, explosive, or flammable materials
illegal goods or substances
live animals or plants requiring special care during transport
perishable items that may spoil during transit
valuable items such as cash, jewellery, important documents, or irreplaceable items where special arrangements have not been agreed.
If we discover that any prohibited or unsafe items have been included without our knowledge, we may remove or refuse to transport them and may cancel the service if necessary, without refund.
9. Waste Regulations and Disposal
9.1 Waste and rubbish removal
We are not a general waste disposal company. We can remove certain unwanted items as part of a removal or man and van service, but this must be agreed in advance. All disposal activities must comply with relevant waste regulations in the United Kingdom.
9.2 Duty of care
You are responsible for ensuring that any waste or items designated for disposal are suitable for collection and do not contain hazardous or controlled substances. We will not knowingly transport waste in breach of applicable legislation.
9.3 Licensed facilities
Where items are to be disposed of, they will be taken only to appropriate licensed facilities or recycling points. Additional fees may apply for disposal charges, heavy loads, or items subject to special handling rules.
9.4 Prohibited waste
We will not collect or transport hazardous waste, clinical waste, chemicals, asbestos, or any material that we reasonably consider to pose a health, safety, or environmental risk.
10. Liability and Limitations
10.1 Our duty of care
We will exercise reasonable care and skill in providing the service and handling your goods. However, our liability is subject to the limitations set out in this section.
10.2 Exclusions
We shall not be liable for:
loss or damage arising from your failure to adequately pack or protect goods
loss or damage to goods of a fragile or easily damaged nature, such as glass, unless we have packed them
loss or damage arising from wear and tear, inherent defect, or the nature of the goods
loss of profit, loss of opportunity, or any indirect or consequential loss
loss or damage that occurs when we have been instructed by you or your representatives to undertake a task that we have advised is unsafe or unsuitable.
10.3 Limitation of liability
Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount taking into account the value of the goods and the price of the service. If you require a higher level of cover, this must be agreed in writing before the service and may be subject to an additional charge or separate insurance arrangements.
10.4 Claims and time limits
Any apparent loss or damage must be reported to us as soon as reasonably practicable and in any event within 7 days of completion of the service. You must provide evidence of loss or damage and cooperate with any investigation. We may decline to consider claims made outside this period without good reason.
10.5 Third party services
Where we recommend or arrange services provided by third parties, we do so in good faith but do not accept liability for the acts or omissions of those third parties.
11. Delays and Events Beyond Our Control
We will use reasonable efforts to carry out the service at the agreed time and within a reasonable period. However, we are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to traffic, accidents, road closures, extreme weather, industrial action, or failure of utilities.
If such events occur, we will take reasonable steps to minimise disruption and keep you informed. Our liability for delay in such circumstances is limited to rescheduling the service where practicable, and we will not be responsible for consequential losses arising from the delay.
12. Insurance
We may hold appropriate insurance in connection with our operations. This does not replace your responsibility to arrange your own insurance cover for the full value of your goods if you wish to do so. You should check any existing household or business insurance policies to ensure that your goods are covered during removal or transport.
13. Complaints
If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can try to resolve it promptly. Providing clear details, including dates, locations, and a description of the issue, will help us address your concerns effectively.
14. Data Protection and Privacy
We may collect and use your personal information for the purposes of providing our services, processing payments, managing bookings, and complying with legal obligations. We aim to handle your information securely and in accordance with applicable data protection laws in the United Kingdom.
We will not sell your personal data to third parties. We may share it with trusted partners only where necessary to deliver the service or where required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the service, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between you and us regarding the service and supersede any prior discussions or representations.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.3 Waiver
Any failure or delay by us in enforcing any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.
16.4 Amendments
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that service. You are encouraged to review the terms periodically.
By confirming a booking with Man with Van Wormwood Scrubs or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
